FAQs

CONSIGNING YOUR ITEMS - NEENAH

How do I consign items at our Neenah location?

Neenah Consignment – Category 1

Neenah Consignment – Category 2

Neenah Consignment – Category 3

Neenah Consignment – Category 4

What are your dates for each 2020 Consignment Sale in Neenah?

2020 Consignment Calendar

What are commission rates at the Neenah location?

See Terms on Neenah Consignment Form

What happens to my items if they do not sell?

If your item does not bring a $1.00 bid, you are required to come and pick that item up on the scheduled pick up days for that auction. We do not dispose of these items for you.

What if I have a titled item?

It needs to be titled in the person’s name that is selling it. If there is a lien listed, a lien release form is needed along with the title. You must have your title at the time of consignment.

Do I need to keep insurance on my item?

Yes, if you are not willing to take the risk of loss. The risk of loss on consignments remains with the seller until it is sold.

When will I receive my check?

Checks will be mailed 7-10 business days after the auction pick up is complete & funds have been received.

Will my check be mailed?

Yes. It will be made out to the name on the consignment form & mail to that address. (Exception: checks for selling a vehicle must go in the name on the title).

 

CONSIGNING YOUR ITEMS - DOWNING

How do I consign items at our Downing location?

Downing Consignment Form

What are your dates for each 2020 Consignment Sale in Downing?

Coming Soon

What are commission rates at the Downing location?

See Terms on Downing Consignment Form

 

CONSIGNING YOUR ITEMS – GUN AUCTION

How do I consign firearms?

Neenah & Downing Gun Consignment Form

 

BIDDING

How do I create an account (sign up)?

When you are on a page where there are lots for an auction, there will be a red button that says “Sign-In”. Click on that & click "Sign up". Complete the form & click the "Continue" button. Check "I agree with the Terms of Use" & click the "Sign Up" button. 

You should be redirected back to the auction lots. You will then need to register for the auction if you want to bid. Click the "Register to Bid" button. Complete the rest of the information & click the "Continue" button. Check "I agree with the Terms of Use" & click the "Continue" button. Then a credit/debit card is required to bid. Enter that information & click the "Submit" button.

What are the auction terms?

If you do not understand these terms or the bidding platform, DO NOT BID. Please give us a call. We can walk you through it & answer questions.

Please read the terms carefully as they are a legal binding contract between you and Hansen Auction Group.

There are no office hours Saturday or Sunday.

There will be a buyer’s fee, plus sales tax (based on the county where the items are) added to the final bid price. The buyer’s fee is taxable if the item is taxable. 3.5% convenience fee for credit/debit card purchases. Payments accepted during scheduled pick up: cash, certified check, cashier’s check, or credit/debit card. Wire transfer 24 hours before pick up. ACH payment 48 hours before pick up.

NO PERSONAL OR BUSINESS CHECKS unless accompanied by a letter of guarantee from the bank which can be faxed, emailed or hard copy - must be dated & signed. PLEASE DO NOT MAIL PAYMENTS.

SHIPPING/HAULING: Call to check availability for shipping before bidding (it is not always available). Haul backs have a MINIMUM $20 charge (also charged for items hauled due to no shows). PLEASE ARRANGE YOUR OWN HAULING IF AT ALL POSSIBLE. Hauling between Neenah and Downing office has a charge (typically starts at $100) & should be discussed with our office before bidding on the item. Picking up items outside the scheduled pick up time is often not available & if it is, will incur additional charges.

TITLED VEHICLE PURCHASES: All titles will be mailed within 3 business days of auction pick up.

All disputes will be settled by arbitration in Barron County Wisconsin.

If purchases are not settled by the end of the scheduled pick up, it is in default. Upon default the bidder will be black listed on Hansen Auction Group auctions and will be charged 25% of bid price or $500, whichever is greater, and the merchandise will be forfeited back to Hansen Auction Group.

Items need to be picked up during the scheduled pick up time. Any items brought back to the office because they were not picked up are subject to a MINIMUM $20 haul back fee. Requests for items to be hauled back to the office are subject to a MINIMUM $20 haul back fee. Call to check availability for shipping before the scheduled pick up time (it is not always available). Shipping is standard shipping rates plus handling (typically $20 or more). Any items remaining after 30 days of auction close are considered forfeited and become property of Hansen Auction Group. No refunds will be given.

Hansen Auction Group reserves the right to alter this agreement at any time. This will take place by updating this website. Please check back and review these terms as every time you use this website you are agreeing to the terms as they are written at that time.

Hansen Auction Group reserves the right to cancel or reschedule any auction at any time for any reason.

Bidding info- When you place a max bid the current bid price doesn't automatically go to your max bid. The computer will automatically bid up to your max in the increments specified as other bidders place bids or in the event of a lot with a reserve, it can bid against the reserve.

This auction has what is called an auto extend feature, meaning the auction will not close until all bidding parties are satisfied. If any bids are placed within the last 10 minutes of the item closing, the bid on lot(s) will extend for 10 minutes. The bidding will extend in 10 minute increments from the time the last bid is placed until there are no more bids, and the lot sits idle for 10 minutes.

Hansen Auction Group has put forth every effort to make accurate description of the items. Printed or verbal statements made by staff are matters of opinion and are made in good faith. However all items are sold AS IS WHERE IS. You are responsible for your own inspection during inspection periods.

No allowance will be made for errors in cataloging, genuineness, defects, or imperfections not noted. If a refund is given, it will not exceed the purchase price of the lot.

All sales are final. A bid is a legal binding contract between you and Hansen Auction Group.

Hansen Auction Group reserves the right to reject any and all bids for any reason.

All accounts must be settled for at the end of the scheduled pick up. Payment must be made with cash, cashier’s check, money order, credit/debit card or wired money only. Wired money needs to be taken care of one day before pick up. NO PERSONAL OR BUSINESS CHECKS unless accompanied by a letter of guarantee from the bank - must be dated & signed. Final purchase price will include sales tax (unless exempted with a properly completed sales tax exempt form), buyer’s fee and purchase price. If payment is not received by the end of scheduled pick up, accounts due can be charged to your credit card on file with a 3.5% fee.

Bidder responsibilities include, but are not limited to: Bidders agree to keep their password confidential as they are responsible for ANY and ALL activity involving their account. When using the web site you must obey any and all local state and federal laws. Violations will result in termination of web site use privileges.

Auction company employees and/or the auction company may bid on auction items.

We gather aggregate information from this web site which may include but is not limited to: number of page visitors, most visited pages, any and all correspondence. By agreeing to these terms, you give Hansen Auction Group permission to send marketing emails to the email address on the account.

If you do not understand these terms or the bidding platform, DO NOT BID. Please give us a call. We can walk you through it & answer questions.

How do I search for an item in all auctions? 

Make sure that you can see the list of all auctions on our home page. In this view, when you type a search term in the search box, all open auctions will be searched.

Is there a preferred internet browser for using the Hansen Auction Group website?

Our bidding system supports Google Chrome, Safari & Mozilla Firefox internet browsers. Other browsers can work but not as consistently. Usually when bidders switch to one of these browsers, the issues they were experiencing stop.

What is a buyer’s fee (sometimes called an internet buyer’s premium or buyer’s premium)?

That is a percentage added to the final bid. Ex: Final bid is $100 + 10% buyer’s fee = $110 total.

What is a max bid & how do I place a max bid?

Make sure that you click the button that says "SET MAX" when placing a max bid. When a bid is placed that is higher than the next required increment using the "SET MAX" button, the computer will automatically bid for you up to the max bid you placed in the increments specified as other bidders bid. 

Why did I get outbid immediately after bidding?

Another bidder has a max bid in place. When you placed your bid, it triggered the system to bid for that person.

What are the bidding increments?

$0-25 is $1

$25-100 is $2

$100-500 is $10

$500-1500 is $25

$1500-5000 is $50

$5000-10,000 is 100

$10,000-30,000 is $250

$30,000-100,000 is $500

$100,000-250,000 is $1000

$250,000+ is $2500

What do (OSP) (T1) ect. mean at the end of the lot title for items in the Neenah Consignment?

These are for Hansen Auction Group LLC staff use only. Items with these designations are still at the Neenah location. If the item is at another location there would be a city & state listed in the title such as (Fremont, WI).

What is auto extend (also called soft close)?

If any bids on a lot are placed within the last 10 minutes, the bidding for that lot will extend for 10 minutes. The lot will continue to extend in 10-minute increments until the bidding has been idle for 10 minutes.

Can I remove a bid or a max bid?

A bid that has been placed cannot be removed. However, if there is a max bid that hasn't been placed yet, that can be adjusted by the bidder when they are logged in. It can be removed (to the current placed bid), adjusted or increased.

Where do I find my watchlist & how do I add items to it?

You must be logged into a specific auction. Then above the bidding there is a tab called "Your Items". If you click the star button, that item will show in this list. Any items you have bid on will also show in this tab.

 

PAYMENT & PICK UP INFORMATION

What is the convenience fee on my invoice?

For payments made with credit or debit cards, there is a 3.5% convenience fee. If you pay with another form of payment, you will not have to pay this.

What payments are accepted?

Cash, certified check, money order, cashier check, credit/debit card, ACH, wire transfer.

I’m Sales tax exempt. Why is there sales tax on the invoice I received?

Once you have reviewed that everything on your invoice is sales tax exempt and a form has been filled out (or it is confirmed there is one on file), the sales tax can be removed from your invoice. You will need to contact us each time to get this done.

WI Tax Exempt Form

Where do I get wire transfer and ACH payment information?

Please allow 24 hours for wire transfer to be completed before scheduling a pick up.  Email lynnea@hansenauctiongroup.com or jillanderson@hansenauctiongroup.com for wire transfer instructions.

Can I pay with personal or business check?

We only accept personal or business checks with a letter of guarantee from the financial institution that is dated & signed for the date of payment. It can be faxed, emailed or hard copy. If the check bounces, there will be a $30 fee added & your checks will no longer be accepted. (The letter of guarantee is not needed when paying earnest money for real estate).

The item I purchased is located somewhere else, can I just pay the seller when I pick up the item?

No. The payment needs to be made to Hansen Auction Group through one of the offices or online.

Can I pay online?

If you click on the invoice link in the email sent to you, you should see a pay button at the top of the invoice. You will need Adobe Reader to see the invoice.

What if I don’t pay for my items?

If purchases are not settled by the end of the scheduled pick up, it is in default. Upon default the bidder would be black listed meaning that they can no longer bid with Hansen Auction Group LLC. There will also be a charge of 25% of the bid price or $500, whichever is greater and the merchandise will be forfeited back to Hansen Auction Group LLC

Can someone else pick up my items?

Yes. They will need to know the name on your invoice. It is best if they know what items they will be picking up.

Will there be help loading?

You will want to bring help to assist with your loading. Usually for machinery there is loading but it is best to check availability before bidding. It is typically only available during the scheduled pick up.

Will there be packaging materials at pick up?

No. Please bring anything you may need to protect & secure your items during transit.

Will there be tools available to take apart what I bought if needed?

We recommend that you bring anything you may need with you.

What happens if I don’t pick up my items?

Items need to be picked up during the scheduled pick up time. Any items brought back to the office because they were not picked up are subject to a MINIMUM $20 haul back fee. Buyer is still responsible for payment. Items may also be left at the site depending on the situation. After 30 days of auction close any remaining items are considered forfeited & become property of Hansen Auction Group LLC. No refunds are given.

 

SHIPPING & HAULING

Are shipping & hauling available for all auctions?

No. It is a good idea to check availability for either before bidding if you will need shipping or hauling.

What will shipping cost?

Shipping is standard shipping rates plus handling. Packages average around $20. It could be more or less depending on size & weight.

What does hauling back to the office cost?

Haul backs have a MINIMUM $20 charge (also charged for items hauled due to no shows). It is based on how big and heavy the items are.

Upcoming Auctions