Frequently Asked Questions
Consignment
How do I consign an item with Hansen Auction Group?
Visit https://www.hansenauctiongroup.com/sell for more detailed information, call 715-607-4088 or email info@hansenauctiongroup.com.
What happens to my items if they do not sell?
If your item does not receive a minimum $1.00 bid, you are required to pick it up on the scheduled pick-up days for that auction. Hansen Auction Group does not dispose of unsold items on your behalf.
What if my asset has a lien?
If your item has a lien, you will need to provide your Sales Representative with the name of your lien holder and their contact information. After the asset sells, our Accounting team will reach out to you requesting an up to date payoff balance.
Do I need to keep insurance on my item?
Yes, if you are not willing to accept the risk of loss. The risk of loss on consigned items remains with the seller until the item is sold.
When will I receive my check?
Checks are mailed 7–10 business days after the auction pick-up is complete and funds have been received.
Will my check be mailed?
Yes. It will be made out to the name on the consignment form and mailed to that address. Note: Checks for vehicle sales must be issued in the name on the title.
Titles
What Hansen Auction Group locations are Motor Vehicle Dealerships in Minnesota?
Princeton, MN is a Minnesota Motor Vehicle Dealership. If titling in Minnesota, there will be additional charges onsite at the time of pick up for each titled item, the fees include $75.00 MN Document Fee, $52.50 Title transfer fee, and any additional fees changed by the DMC at the time of titling.
What Hansen Auction Group locations are Motor Vehicle Dealerships in Wisconsin?
Downing, WI, Mosinee, WI, and Neenah, WI are Wisconsin Motor Vehicle Dealership. If titling in Wisconsin, there will be additional charges onsite at the time of pick up for each titled item, the fees include $214.50 WI Title Fee, $20.00 Service Fee per titled item, and Plate Fee and Wheel Tax, if applicable.
What if I want to sell a MN titled asset?
The title must be in the name of the person selling the item. If a lien is listed, a lien release is required along with the title. You must bring your title at the time of consignment.
What if I have a titled asset in Wisconsin?
The title must be in the name of the person selling the item. If there is a physical lien release (such as a stamped title or a lien release letter dated after 2012), you will need to contact the lien holder and request that the lien be released electronically.
What does “Title in Delay” mean?
When an item is listed this way, it means the title may not be available at the time of pickup. However, Hansen Auction Group guarantees that you will receive a clean and clear title, but it can take up to six weeks. Titles may be delayed for several reasons, such as waiting for a bank to release a lien or the seller awaiting the title from the DMV.
What does “No Title” mean?
This vehicle is being sold without a title and is intended for parts use only. Buyers may pursue a bonded title at their own expense; however, approval is not guaranteed. Hansen Auction Group does not assist with or guarantee the bonded title process.
Bidding
How do I search for an item across all auctions?
Desktop: Click to open an auction, click “view catalog and bid”, click the back arrow on the upper left screen (white arrow on orange background), in the upper right hand corner, click “Item Search”. This feature will allow you to search all active auctions. Toggle on exact match if you are looking for exact wording.
App: Click the magnifying glass on the bottom right of the app, enter the name of the item you are wanting to search.
Is there a preferred internet browser for the Hansen Auction Group website?
The bidding system works best with Google Chrome, Safari, or Mozilla Firefox. Other browsers may work but less consistently. Most issues resolve when switching to one of these recommended browsers.
What is a buyer's fee?
A buyer's fee (also called an internet buyer's premium) is a percentage added to your final bid. For example: a $100 final bid with a 10% buyer's fee results in a $110 total.
What is a max bid and how do I place one?
A max bid allows the system to automatically bid on your behalf up to a maximum amount you set. To place a max bid, click the arrow next to the bid button, then click the "SET MAX" button. The system will then bid in the required increments as other bidders compete, up to your specified maximum.
Why was I outbid immediately after placing a bid?
Another bidder has a max bid in place. When you placed your bid, it triggered the system to automatically bid for that person up to their maximum.
What are the bidding increments?
Bidding increments are based on the current bid amount:
What do (OSP), (T1), etc. mean at the end of lot titles in some consignment items?
These designations are for Hansen Auction Group staff use, they indicate where the item is at our location. If an item is located elsewhere, the city and state will be listed in the title (e.g., Fremont, WI).
What is auto extend (soft close)?
If any bid is placed within the last 10 minutes of a lot's closing time, bidding will extend by 10 minutes. The lot will continue to extend in 10-minute increments until bidding has been idle for a full 10 minutes.
Can I remove a bid or max bid?
A placed bid cannot be removed. However, a max bid that has not yet been triggered can be adjusted when you are logged in — it can be removed (down to the current placed bid), adjusted, or increased.
Where do I find my watchlist and how do I add items?
When you are within an auction on the app or desktop, click the star on the upper left corner of the picture. By clicking the star, the lot will be added to “My Items”.
To find “My Items” from the app, click the “My Items” on the top right corner.
To find “My Items” from the desktop, click within an auction, click “View Catalog & Bid”, click “My Items” on the top right corner.
Payment & Pick Up
When will I receive my invoice?
Invoices will be sent out following the close of the auction. Customers are also able to view invoices from their account details and billing.
What is the convenience fee on my invoice?
A 3.75% convenience fee applies to payments made by credit card. This fee does not apply to other forms of payment (cash, check, ACH, or wire transfer.
Will my card on file be charged when the auction closes?
No, your card on file will only be charged if you request us to run it. The only other time it will be charged is if you fail to pick up or make payment by the end of scheduled pick up.
Is a pick up appointment necessary?
We will send a link for Shipping Saint to schedule a pick up time. This allows our team to be prepared during the scheduled time. If the auction is not utilizing a Shipping Saint link, please refer to your invoice and the informational lots at the top of the auction listing for specific scheduling details.
What forms of payment are accepted?
Hansen Auction Group accepts the following payment methods:
- Cash
- Cashier's Check or Money Order: Make Payable To Hansen Auction Group
- Personal/Business Check: ONLY ACCEPTED WITH A LETTER OF GUARANTEE FROM YOUR BANK. LETTER OF GUARANTEE MUST BE DATED AND SIGNED. If the check is returned as NSF or any other reason, a $50.00 Returned Check Fee will be Charged.
- Credit Card: A 3.75% credit card convenience fee (plus tax) will be applied to your transaction. The convenience fee and convenience fee tax amounts will only show on your invoice once the card has been processed.
- ACH
- Wire transfer
I'm sales tax exempt. Why is there sales tax on my invoice?
Sales tax is automatically calculated on invoices when an auction closes. Once you confirm that all items on your invoice are tax-exempt and a completed exemption form is on file for the correct state, sales tax can be removed. Please contact the office each time you need this adjustment made.
Where can I find wire transfer and ACH payment information?
Contact our Accounting Team at accounting@hansenauctiongroup.com or 715-607-4680 for ACH and wire transfer instructions. Please allow at least 24 hours for the wire transfer or ACH process to be completed before scheduling a pick-up.
Can I pay with a personal or business check?
Yes, but only with a letter of guarantee from your financial institution that is dated and signed for the date of payment. It may be emailed or submitted as a hard copy. A $50 fee will be charged for returned checks, and personal/business checks will no longer be accepted from that buyer. (A letter of guarantee is not required for real estate earnest money payments.)
Can I pay the seller directly when picking up an item at their location?
Most auctions have a cashier on site for payments but not all. Please see the auction details or the payment information lot for more details.
Can I pay online?
Credit card payments are accepted on select auctions. If it is available, a link can be found in the body of the email with your invoice attached to it after the auction closes.
What happens if I don't pay for my items?
Purchases not settled by the end of the scheduled pick up are considered in default. Defaulting buyers will be blacklisted and unable to bid with Hansen Auction Group. Reinstatement is handled on a case-by-case basis, it is not guaranteed.
Can someone else pick up my items?
Yes. The person picking up on your behalf will need to fill out a “Pick Up Acknowledgement” form, bring their drivers license and know the name on your invoice. Firearms and titled items must be picked up by the person bidding on the items.
Will there be help loading at pick-up?
You are encouraged to bring your own help for loading. Loading assistance may be available for machinery, but availability is not guaranteed. It is best to confirm before bidding. Loading help is only available during the scheduled pick-up window.
Will packaging materials be available at pick-up?
No. Please bring any packing materials, padding, and tie-downs you may need to protect and secure your items during transit.
Will tools be available to disassemble items at pick-up?
No. We recommend bringing any tools you may need.
What happens if I don't pick up my items?
Items must be picked up during the scheduled pick-up time. Items returned to an office due to non-pickup are subject to a minimum $30 transfer fee. Buyers remain responsible for payment. After 14 days from items arrival at the facility and the buyer has been notified, any remaining items are considered forfeited and become property of Hansen Auction Group LLC. No refunds are issued.
Shipping & Transfers
Are shipping and transfers available for all auctions?
No. Availability varies by auction. It is recommended that you confirm shipping or transfer availability before bidding if you will need either service.
What will shipping cost?
Shipping is charged at standard shipping rates plus a handling fee. Packages average around $20, but costs may vary depending on size and weight.
What does transferring back to the office cost?
Transfer fees start at a minimum of $30 and are based on the size and weight of the items. If pick-up is not attended, a transfer fee will be automatically added to your invoice. Invoices must be paid in full — including the transfer fee — before items will be transferred from any Hansen Auction Group location, including offsite pick-up locations.
